Reference

Legal Terms Built Around Your Account

We operate mpo1 with clear policies on how your account, deposits and personal data are handled.

Account verification & securityPayment method protectionData privacy & retentionSupport contact & escalationWithdrawal & refund process

Explore the Lobby Read FAQ

How We Protect Your Account and Funds

mpo1 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on mpo1, your personal information and deposits are handled according to data protection standards and payment industry rules. All deposits via DANA, OVO, GoPay and QRIS are encrypted and verified before they reach your wallet. Withdrawals go through the same payment

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rail you deposited from and are checked for matching account holder details. Account access is controlled through your username, password and optional two-factor security. We retain your account history for seven years or until you request deletion, depending on local law. If you close your account
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or request data removal, contact our support team with your account username and registered email. Your funds remain yours; we do not claim or hold inactive balances.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH POLICY

How to Reach Us About Legal Questions

Team online

Live Chat Support

Open your account and message our support team from the Help menu. We answer policy questions, account access requests and data queries during lobby hours, seven days a week. Average response time is under five minutes.

Email & Account Recovery

Email [email protected] with your account username and registered email. Use this channel for data deletion requests, account security incidents or formal complaints. We reply within 24 hours.

In-Account Legal Hub

Visit Settings > Legal & Privacy inside your account to view your current terms, download your data, update contact preferences and see our full policy document. No third-party login needed.

TRUST & TRANSPARENCY

How We Handle Your Data and Security

Account Verification

Your account is verified through email confirmation and optional phone SMS. Login security includes your password and optional two-factor code sent to your registered phone or email. We never ask for passwords in messages.

Payment Security

All DANA, OVO, GoPay and QRIS transactions use SSL encryption. We do not store full payment card or bank details on our servers. Payment processors handle sensitive data; we hold only transaction IDs and timestamps.

Data Retention

We keep your account data, deposit history and game records for seven years unless local law requires a different period. You can request a data export or deletion anytime through Settings > Legal & Privacy.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. Third-party cookies may be set by payment processors and game studios. You can manage cookie preferences in Settings > Privacy.

Withdrawal Verification

All withdrawals are verified against your account holder name and registered payment method. A withdrawal from DANA must return to the same DANA account you deposited from. This protects you from unauthorized transfers.

Dispute & Escalation

If you dispute a charge or withdrawal, contact our support team within 30 days with your account username and transaction ID. We investigate within five business days and respond in writing with our findings.

Legal Questions Answered

Any remaining balance is transferred to your registered payment method within three business days. Your account data is archived for seven years unless you request deletion. You can reopen an account anytime using the same email address and phone number.

Yes. Go to Settings > Legal & Privacy and select Download My Data. We compile your account history, deposits, withdrawals, game records and personal details into a file sent to your email within 48 hours.

Refund requests are processed via the same payment method you used to deposit. If you deposited via GoPay, the refund returns to that GoPay wallet. Refunds are verified within five business days and appear in your payment account within 2–5 business days after approval.

Yes. Your QRIS withdrawal is verified against your registered account details and sent to the same banking network or e-wallet you linked. We do not retain QRIS payment data after the transaction completes.

Accounts remain active indefinitely. We do not charge inactivity fees or reset balances due to time. However, deposits older than five years may be flagged for verification if you try to withdraw.

Game outcomes are determined by live RNG or live-stream feeds and are final once settled. Withdrawals can be disputed within 30 days if the amount or recipient is incorrect. Contact support with your transaction ID to open a dispute.

We operate within the rules of payment processors that serve Indonesia, including DANA, OVO, GoPay and QRIS operators. Access to mpo1 depends on local law. Contact us if you have questions about your region's rules.

Legal Terms Built Around Your Account

How to Reach Us About Legal Questions

Live Chat Support

Email & Account Recovery

In-Account Legal Hub

How We Handle Your Data and Security

Account Verification

Payment Security

Data Retention

Cookie & Tracking Policy

Withdrawal Verification

Dispute & Escalation

Legal Questions Answered

01 What happens if I close my account?

02 Can I request a copy of my account data?

03 How do you handle refunds for deposits?

04 Is my withdrawal protected if I use QRIS?

05 What is your policy on account inactivity?

06 Can I dispute a game outcome or withdrawal?

07 Does mpo1 comply with Indonesian payment rules?

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