Reference

Your Account Rights and Our Operating Terms

When you open an account with mpo1, you agree to the terms that protect both your account and our platform.

Deposits via DANA, OVO, GoPay, QRISWithdrawals verified within hoursAccount access 24/7 from Indonesia
mpo1 Your Account Rights and Our Operating Terms
REACH OUR TEAM

How to Contact Us About Your Account

If you have a question about these terms, your account status, a withdrawal or a payment issue, our support team is available to help you through multiple channels. We aim to respond to live-chat queries within minutes and email inquiries within a few hours during business hours. For urgent account concerns — such as unauthorized activity or a stuck withdrawal — use live chat so we can act immediately.

Team online

Live Chat Support

Available 24/7 in English for account questions, payment issues and terms clarification. Players in Jakarta and Surabaya reach support in seconds.

Email Support

Send account or terms-related inquiries to our support email. We respond within 2–4 business hours with full details about your concern.

Account Settings

Your account dashboard contains a help section where you can review these terms, check your transaction history and manage your security settings.

ACCOUNT SECURITY

How We Protect Your Data and Account

mpo1 keeps your personal and payment information secure through industry-standard encryption and periodic security audits.

Encryption & Storage

All payment details and account data are encrypted and stored on secure servers. Your DANA, OVO, GoPay and QRIS details are never retained after a successful transaction.

Login Security

Your account is protected by your unique password. Enable two-factor verification in account settings for an extra security layer on withdrawals.

Fraud Detection

We monitor accounts for suspicious activity and verify identity before large withdrawals. Unusual transactions are flagged and you are notified immediately.

Data Retention

Account data is kept for the account lifetime plus 3 years afterward for dispute resolution and audit purposes. You may request deletion of non-essential data anytime.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your preferences and understand how you use the platform. You can disable non-essential cookies in your browser settings.

Data Access Requests

Contact support with a data subject request and we'll provide a copy of your personal information, payment history and account activity within 14 days.

Common Questions About Terms & Your Account

You agree to use your account for personal gameplay only, to provide accurate identity details, to comply with local gaming law where you live, and to follow our account conduct terms. You also confirm you meet the age requirement under local law. Read the full terms before registration; you can request a copy anytime from support.

No, your account is personal and non-transferable. Only you may log in and play. Sharing login details or allowing another person to use your account breaches these terms and may result in account suspension. Each person must open their own account.

Submit a closure request through account settings or contact support via live chat. We'll process it within 48 hours. Any balance remaining will be withdrawn to your registered payment method. Once closed, you may reopen an account, but dormant accounts may be flagged for reactivation verification.

Deposits via DANA, OVO, GoPay and QRIS usually clear within 60 seconds. Withdrawals are verified within 1–2 hours and reach your account in 1–4 business hours depending on your bank or payment processor. Large withdrawals may take 24 hours due to additional verification.

Contact live chat immediately with the transaction date and amount. We'll investigate and reverse fraudulent charges if confirmed. Change your password right away and enable two-factor verification. Report the incident to your payment provider as well for added protection.

Yes. Log into your account and download the full terms from the help section. Your transaction history is visible in the account dashboard under 'History'. For a complete export of your account data, submit a request to support with your account email and we'll send it within 14 days.

Contact our support team first with details of the dispute. We'll investigate and respond within 48 hours. If unresolved, escalate to our compliance team via email. Disputes are handled under the law of mpo1's operating jurisdiction. Keep records of all communications for reference.