Reference

Privacy Policy at mpo1

We handle your personal information with care—from your account registration through deposit, withdrawal and gameplay.

Data collected transparentlyPayment info securedYour choices respectedIndonesia-based support
Explore the Lobby Read FAQ
mpo1 Privacy Policy at mpo1
PRIVACY CONTACT

Reach Our Data Protection Team

Team online

Live chat

Open the help icon in your account lobby (bottom right) to speak with a data-privacy specialist Monday–Friday, 09:00–22:00 Jakarta time. They can walk you through data access requests or explain how your info is used.

Email support

Send a data-access request or privacy question to [email protected]. Responses come within 5 business days, and we'll confirm your identity before sending any personal data extracts.

Account settings

Log in to your mpo1 account, tap Settings > Privacy & Data, and you'll see options to download your profile, disable marketing messages, or request account closure with data deletion.

HOW WE PROTECT YOU

Data Security and Your Account Rights

Encryption

All login credentials, payment methods, and personal details travel through TLS 1.2 encryption. Your banking details used for DANA, OVO, GoPay and QRIS are never stored in plain text on our servers.

Cookie policy

We use cookies to remember your language choice, keep you logged in, and track which games you play so we can personalise your lobby. You can disable non-essential cookies in your browser settings without losing account access.

Data retention

Account data stays on file as long as your account is active. After you request closure, your profile and gameplay history are deleted within 30 days; tax records and payment logs are kept for seven years where local law requires it.

Access & export

Open Settings > Privacy & Data and select Download My Data to receive a file of everything mpo1 holds about you—profile, transactions, deposit/withdrawal history—in a standard format within three business days.

Withdrawal verification

Before we send funds back to your DANA, OVO, GoPay or QRIS account, we confirm your account status and recent gameplay to prevent fraud. This typically adds 2–4 hours to withdrawal time.

Dispute resolution

If you believe we've misused your data or your account was compromised, email [email protected] with details. We investigate within 10 business days and explain our findings in writing.

Privacy and Data Protection FAQs

We collect your full name, date of birth, email, phone number, residential address, and banking details (account number or e-wallet ID for DANA, OVO, GoPay and QRIS). We also log your device type, IP address, and browser info to spot account anomalies and verify your location where local law permits.

Payment records stay on file for the life of your account plus seven years after closure to comply with tax rules. Your DANA, OVO, GoPay or QRIS credentials are never stored in full; we keep only a token that lets us process future transactions securely.

Yes. Log into your account, go to Settings > Privacy & Data, and tap Download My Data. Within three business days, you'll receive a file with your profile, all transactions, game history, and communication records in a portable format.

We do not sell your data. We share deposit and withdrawal details only with DANA, OVO, GoPay, QRIS and your bank to process payments. Where local law requires, we may report suspicious activity to financial regulators; otherwise, your data stays within mpo1.

Your account is flagged as closed immediately. Profile data, gameplay history, and message logs are deleted within 30 days. Tax and payment records are retained for seven years. You can request earlier deletion in writing to [email protected], subject to local law.

In your account Settings, open Privacy & Data and uncheck 'Allow promotional messages'. You'll stop receiving game alerts and promo updates right away. You can turn this back on anytime, and service emails (account alerts, withdrawal confirmation) always go through regardless.

All data between your device and mpo1 is encrypted, so public Wi-Fi won't expose your login or payment details. Still, we recommend using a personal network when withdrawing or updating your banking details for DANA, OVO, GoPay or QRIS to avoid phishing scams.

Related Pages

mpo1 Indonesia mpo1 Login FAQ mpo1 Casino About Us